Payment and Delivery
The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. You may see the price in EUR and also the total order including delivery cost. If you have a different currency for your bank account, the conversion will be automatically made by your bank.
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Please note we do not affiliate with voucher sites and are not responsible for the information shown on them. This may result in information/prices displayed on our website is different if you are directed to it from a third-party website.
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Prices that are reduced for sales and promotions are only valid for the specified period or whilst stocks last.
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Order Processing
Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack, and dispatch the item. We will aim to do this within 3-7* working days for all orders placed between Mondays - Friday (ex-Public Holidays).
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Delivery
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How Long Will My Order Take To Arrive?
We aim to deliver your order(s) as soon as possible. We always advise that delivery should be made within 3-7 working days of ordering depending on the region you are located.
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Can I Track My Order?
You will receive a tracking email when your order has been dispatched.
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Couriers We Use
We use GLS and DPD.
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Signing For Your Delivery
If you are at home to sign for a delivery, then by signing for the goods means you are accepting they have been delivered in good condition. Please check the number of parcels you are signing for and if in doubt note the number of parcels received alongside your signature. We will not be held responsible for any goods signed for but not received.
​If you sign for your delivery without checking or it is left without a signature and the parcel and contents are found to be damaged, we must be notified within 24 hours of delivery. Photographic evidence is required of the inner and outer package, along with a photo of the delivery label on the box and a declaration* of damage completed and returned BEFORE we can consider any replacements / refunds. Any emails sent to us at uptodatefarmer@gmail.com containing damage evidence should not exceed 8MB in total. Damage evidence is required within 7 days of the delivery taking place. Due to courier restraints, we cannot entertain claims for damages after this 7 day deadline.
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Delivery Schedule
DPD deliveries are made Monday to Friday. On the morning of delivery, you will receive an email and text message, giving you a 1 hour delivery slot. If this is not suitable, you can re-schedule very easily with DPD by following their instructions.
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